Shipping policy

Effective Date: 20 March, 2026

At Cartiva, we are committed to delivering your orders as quickly and efficiently as possible. As a dropshipping store, all orders are fulfilled by our suppliers.

1. Processing Time

All orders are processed within 1–2 business days.

Please note:

  • Orders are not processed on weekends or holidays
  • Processing times may be extended during high-demand periods

2. Shipping Time

Estimated delivery times:

  • United States: 3-5 business days

Shipping times may vary depending on your location and supplier availability.

3. Shipping Costs

We offer:

  • Free Express Shipping on most orders (unless otherwise stated)

Any applicable shipping fees will be clearly displayed at checkout.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Please allow 3–5 days for tracking information to update.

5. Delays

Shipping delays may occur due to:

  • High demand
  • Customs processing
  • Carrier delays

We are not responsible for delays caused by shipping carriers or customs.

6. Lost or Stolen Packages

Cartiva is not responsible for lost or stolen packages marked as delivered.

If you experience an issue, please contact the shipping carrier directly or reach out to us for assistance.

7. Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by customers.

8. Contact Us

For any shipping-related questions, contact us at:

Email: info@cartivastore.com

This refund policy is provided for general informational purposes and should be reviewed to ensure compliance with applicable laws.